Return & Refund Policy

60-Day Money Back Guarantee

At Pure Aura, we stand behind our product 100%. We believe that once you experience the results, you won't want to go back. But if for any reason you're not completely satisfied, we've made it simple to get your money back.

Our 60-Day Guarantee

You have a full 60 days from the date of delivery to try Pure Aura risk-free. If you're not happy with your results for any reason, simply contact us and we'll issue a full refund. No hoops, no hassle, no questions asked.

How to Request a Refund

1. Email us at support@pureaurashop.com with your order number and the reason for your return.

2. Our team will respond within 24 hours with return instructions.

3. Once we receive and process your return, your refund will be issued to your original payment method within 5-7 business days.

Conditions

Eligibility: Refund requests must be made within 60 days of your delivery date. Both opened and unopened bottles are eligible.

Proof of purchase: Please have your order number or confirmation email ready. You can find this in your inbox or by searching for "Pure Aura" in your email.

Return shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

Subscriptions: You can cancel your subscription at any time. Simply email us at support@pureaurashop.com and we'll cancel it immediately. No penalties, no fees.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email us at support@pureaurashop.com within 7 days of delivery with a photo of the issue. We'll send a replacement at no cost to you, no return required.

Exchanges

We currently do not offer direct exchanges. If you'd like a different bundle size, simply return your current order for a refund and place a new order.

Contact Us

Have questions about a return or refund? We're here to help.

Email: support@pureaurashop.com

Response time: Within 24 hours, Monday through Friday.

Your satisfaction is our priority. If Pure Aura doesn't work for you, you don't pay. It's that simple.

Last updated: March 2026