Contact
Contact Us
We're here to help. Whether you have a question about your order, need help with your subscription, or just want to learn more about Pure Aura, our team is ready to assist.
Email Us
Email is the fastest way to reach us. We respond to all inquiries within 24 hours, Monday through Friday.
What to Include in Your Message
To help us assist you as quickly as possible, please include the following:
For order inquiries: Your order number, the email address used at checkout, and a brief description of your question or concern.
For returns or refunds: Your order number and the reason for your return. We offer a full 60-day money back guarantee on all purchases.
For subscription changes: Your order number or email address on file, and what you'd like to change (cancel, pause, skip, or update frequency).
For damaged or incorrect orders: Your order number and a photo of the issue. We'll get a replacement out to you right away.
Common Questions
Before reaching out, you may find your answer in our FAQ section on the product page. We cover topics like how to use Pure Aura, expected results timeline, ingredient safety, and more.
Business Hours
Monday through Friday: 9:00 AM - 6:00 PM EST
Saturday and Sunday: Closed. Messages received over the weekend will be answered first thing Monday morning.
Mailing Address
Pure Aura support@pureaurashop.com
We value every customer and are committed to making your experience with Pure Aura a great one. If something isn't right, let us know and we'll make it right.